If the defective item being returned is within 60 days from the date of receiving the item, the replacement will typically be shipped out within 2-3 business days. A return label may be included with your replacement to return the defective item back to us to the address noted below.

If the defective item being returned is within 61 to 365 days from the date of receiving the item, at your expense, please ship the item(s) along with the Order # to the address below. The item must be received by the Returns Department on or before the 30 calendar days from the date the request for replacement was created or it will no longer be eligible for a replacement. Upon receiving the defective item, a new order will be processed for a replacement. Shipping will be covered by us.

If the defective item being returned is over 365 days from the date of receiving the item, at your expense, please ship the item with a copy of the original sales receipt to the address noted below along with a $10 payment as a processing and return shipping fee. The item must be received by the Returns Department on or before 30 calendar days from the date the request for replacement was created or it will no longer be eligible for a replacement. Upon receiving the defective item and inspected to confirm its defect, a new order will be processed for a replacement. If the condition of the item is deemed to not fall within our warranty policy guidelines, the item will be returned to you.

If the Daphne Collection or Safe Hearts item being returned is within 90 days from the date of receiving the item, we will ship out the replacement and may also include a return label to return the defective item back to us.